We hope that you never have to return a product. At the same time, we would be there to help you if you do.

The order was damaged when received

We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstances. Under the return policy, the customer has to notify us about the damage within 24 hours of receiving the order. Please email the details to us regarding the damaged online orders at ecommerceparampara@gmail.com.

Incorrect items received

In case you receive items that are different from the ones you ordered, we will ship the required items to you once we receive the incorrect ones sent to you (please read Return Policy mentioned below for further clarification). Please email the details to us regarding the incorrect items received: online orders at ecommerceparampara@gmail.com.

Return Policy

Once the customer has decided that certain items/or entire order needs to be returned, the customer has to follow the process mentioned below:

Notify us about the return within 24 hours of receiving the order. Any delay caused might lead to the cancellation of the whole process. You need to mail the details (product photographs of the faulty/wrong items received, Invoice and the Package in which you received the products) for online orders at ecommerceparampara@gmail.com.

Once you get a confirmation from our side that the items can be exchanged or delivered, you will have to courier those to us (in case of wrong item received) as well. Once we receive the items, we will ship the products and also refund the money you spent on the courier.

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